monday.com Email Automation CC/BCC: The Missing Feature

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If you’ve ever tried to CC team members on automated emails in monday.com, you’ve discovered a frustrating truth: the feature doesn’t exist. Monday.com email automations send individual emails to each recipient — no CC, no BCC, no way to keep everyone on the same thread. This limitation has been discussed in over 22 community forum threads spanning more than 6.5 years Source, with thousands of views and zero official resolution for classic automations.

The problem isn’t new. It’s not a bug. It’s a fundamental design choice in monday.com’s email automation system that affects every team trying to send collaborative emails. Whether you’re notifying clients with your team CC’d, sending vendor confirmations that multiple stakeholders need to see, or coordinating project handoffs across departments, monday.com forces you into separate email threads that fragment communication.

As a certified monday.com partner managing workflows for 110+ clients, we’ve encountered this pain point more times than we can count. The workarounds are messy, and the limitation is particularly painful for teams who rely on email visibility for accountability and collaboration.

The Email Pain Point: No CC/BCC in Automation Emails

Email Pain Point #1: When you send an email to a client or external contact through a monday.com automation, you cannot CC your team members on the same email Source. Monday.com sends separate emails to each recipient instead of one consolidated message with a CC list.

This affects 13 specific workflow scenarios documented in our pain point database:

• Client emails with project manager visibility
• Confirmation emails with team awareness
• Invoice emails with finance team CC’d
• Escalation notices with chain-of-command visibility
• Travel booking emails with logistics coordination
• Vendor onboarding with multi-stakeholder awareness
• Meeting recap emails to all attendees
• Cancellation notices to all stakeholders
• Handoff emails between departments
• Notification emails to entire teams
• Conditional CC based on item data
• Different CC groups per board or workflow
• Reply-all threads for collaborative discussions

In every case, monday.com’s email automation sends separate emails per recipient, creating fragmented threads that make collaboration significantly harder.

The Community Has Been Asking for This Since 2019

The oldest unresolved thread on this topic dates back to August 30, 2019: “Allow e-mail to multiple selections.” Over 6.5 years later, it remains open with 26+ likes and 20 replies. Here’s what users have been saying:

“I often need to e-mail batches of people who are not users on monday.com” — typo, August 30, 2019

“I found this email function to be a surprising lacking, even crude and basic” — interpreternetwork, January 11, 2023

“the fact that you can’t CC recipients is causing us a massive headache” — StuBeaty, November 24, 2024

“It’s silly to have to set up multiple automation steps to send the same email to multiple people.” — Keira, June 6, 2024

“It’s sending an email per person, 10 board subscribers means 10 emails!” — Mayon85 (Marion), June 5, 2023 Source

“I need them to both get the same email at the same time so that when one responds, the other can see it.” — Jason_Mroz, January 2, 2024

“I want to automate emails to send to all contacts listed within an item as one email thread, rather than invisibly copying them all in. This severely limits how much we can use the automations.” — oliviaf (Olivia F), November 24, 2022

“Sending multiple emails is not a viable solution, it creates multiple email threads on the same topic which leads to a mismatch of information” — zorlove, January 1, 2022

The pattern is clear: users don’t want separate emails — they want one email with everyone visible on the CC line.

Monday.com’s Official Response: Use Semicolons (But That’s Not Real CC)

Monday.com’s only official workaround was posted in September 2021:

“you can define multiple emails in a Text Column separated by ‘;’ and the email will be sent to each of those emails separately.” — jennap (Monday.com staff), September 27, 2021

Users immediately pointed out the problem with this “solution”:

“So just to clarify. Multiple email addresses cannot be copied on the same/single outgoing email through an automation?” — mattstone, September 27, 2021

“This solution still sends multiple mails each with its own ‘thread’. No CC/BCC” — dk_NFroehlich, September 30, 2025

The semicolon workaround sends separate emails, not a single email with a CC list. It doesn’t solve the problem — it just creates multiple individual messages that recipients can’t reply-all to.

Why This Limitation Hurts Real Workflows

Scenario 1: Client Communication with Team Visibility

You’re managing a client project and need to send status updates. The client should receive the email, and your project manager, account lead, and coordinator should all be CC’d so everyone sees the conversation.

With monday.com automations:

• The client gets one email
• The PM gets a separate email
• The account lead gets a separate email
• The coordinator gets a separate email
• When the client replies, only you see it — your team is left out
• If your PM needs to reply, the client doesn’t see the full thread

Result: Fragmented communication, lost context, and duplicate work re-forwarding emails manually.

Scenario 2: Multi-Department Coordination

A project is transitioning from sales to operations to delivery. You need to send a handoff email that the outgoing team, incoming team, and department leads all see.

With monday.com automations:

• Each recipient gets a separate email
• No one knows who else was notified
• Reply-all doesn’t work because there’s no shared thread
• Coordination happens through manual forwarding and side conversations

Result: Confusion about who knows what, and slower handoffs.

Scenario 3: External Vendor with Internal Accountability

You’re sending a form link to an external vendor. Your finance team, logistics coordinator, and project lead all need to be CC’d for accountability and awareness.

With monday.com automations:

• You send 4 separate emails
• The vendor can’t reply-all to include your team
• Your internal team has no shared thread to discuss the vendor’s response
• You’re manually forwarding the vendor’s replies to your team

Result: Accountability gaps and extra manual work.

The Partial Update: Workflows Feature (Not Automations)

In March 2025, monday.com announced that their newer Workflows feature (separate from classic automations) now supports CC/BCC. However:

1. Classic automations still lack CC/BCC — the vast majority of existing monday.com setups use automations, not Workflows
2. Workflows requires rebuilding — you can’t just add CC to an existing automation; you have to recreate the recipe in Workflows
3. Different interface — Workflows and automations are separate systems with different UIs and capabilities
4. No migration path — monday.com hasn’t provided a way to convert automations to Workflows

For teams with dozens or hundreds of existing automations, the Workflows update doesn’t solve the problem — it just creates a new place to build from scratch.

What Most Guides Don’t Tell You: The Real Impact

Beyond the obvious inconvenience, the lack of CC/BCC in monday.com email automations creates several hidden problems:

Lost Email Threads: When recipients reply to separate emails, the responses don’t create a unified thread. Person A’s reply doesn’t appear in Person B’s inbox, so context is lost immediately.

Reply-All Doesn’t Work: Since each recipient received a separate email, there’s no shared recipient list to reply-all to. The feature that enables collaborative email discussion simply doesn’t exist.

Professional Appearance: Sending 6 separate emails instead of one email with 5 CC’d recipients looks unprofessional and can confuse external contacts who wonder why they’re receiving individual messages.

Accountability Gaps: When team members are CC’d on client emails, it creates automatic accountability — everyone knows who said what. Separate emails eliminate this transparency.

Search and Archive Problems: If a team member searches their inbox for a client’s name, they’ll only find the emails where they were a direct recipient, not the full conversation history.

Mobile Notification Spam: Instead of one email notification, team members get 3, 4, or 5 separate notifications for what should have been a single message.

How BoardBridge Solves This: Native CC/BCC on Every Email

BoardBridge — Form & Workflow Automation for monday.com — was built specifically to handle the email automation gaps that monday.com doesn’t address. When you send an email through BoardBridge, you get full CC and BCC control that works exactly like a normal email client.

How It Works: Email with CC/BCC

When you configure an email automation or form notification in BoardBridge, you simply add the CC recipients to the email settings panel. You can specify:

• Direct recipients — pulled from a monday.com column (like the client’s email address)
• CC recipients — static email addresses or CC groups (more on this below)
• BCC recipients — for silent visibility without cluttering the recipient list
• Named CC Groups — reusable lists like “Finance Team” or “Logistics Coordinators” (covered in Email Pain Point #2)
• Conditional CC — automatically add CC recipients based on monday.com item data (covered in Email Pain Point #4)

The system sends one email with all recipients visible on the appropriate lines. When someone hits reply-all, everyone on the CC list receives the response. The email thread works exactly as expected.

Example: Client Email with Team CC’d

Email Pain Point #1 Solved: When a client needs to be notified and your team needs visibility, BoardBridge sends one consolidated email.

Setup:

1. Configure the email template with the client’s email column as the primary recipient
2. Add your project manager, account lead, and coordinator to the CC list
3. Trigger the email via automation or button click

Result:

• Client receives the email as the primary recipient
• PM, account lead, and coordinator are CC’d on the same message
• All replies create a unified thread
• Everyone sees the full conversation

This is how email is supposed to work — and it’s how BoardBridge handles it by default.

Named CC Groups: One Update Changes All Automations

Email Pain Point #2: Different teams need to be CC’d on different types of emails. Hardcoding email addresses into each automation means updating dozens of automations when someone joins or leaves a team. For a detailed guide on how to set up named CC groups in monday.com email, see our complete walkthrough.

BoardBridge solves this with named CC groups. You define groups like:

• “Finance Team” → finance@company.com, accounting@company.com, billing@company.com
• “Logistics Coordinators” → travel@company.com, transport@company.com
• “Band Team” → bandlead@company.com, coordinator@company.com

Then, when you set up an email automation, you assign the appropriate CC group. When someone joins or leaves the Finance Team, you update the CC group once — and every email automation that uses that group is automatically updated.

Example: Your finance team grows from 2 people to 4. You add the two new email addresses to the “Finance Team” CC group. Instantly, all invoice emails, payment confirmations, and billing notifications include the new team members — without editing a single automation.

Conditional CC: Auto-Add Recipients Based on Item Data

Email Pain Point #4: Some CC recipients should only be included when specific conditions are met. For example, CC the department head only when the assigned team member is a certain person, or CC the logistics team only when the event type is “Travel Required.” Learn more about monday.com conditional CC recipients based on item data.

BoardBridge supports conditional CC rules with 7 operators:

• equals — CC this person if the Status column equals “Escalated”
• not_equals — CC this person if the Project Type is not “Internal”
• contains — CC this person if the Team Member column contains “Joey”
• starts_with — CC this person if the Client Name starts with “Enterprise”
• ends_with — CC this person if the Email ends with “@priority-client.com”
• is_empty — CC this person if the Assigned To column is empty
• is_not_empty — CC this person if the Manager column has a value

Multiple conditional CC rules can be active at once. When an email is sent, the system evaluates all rules, accumulates the matching recipients, deduplicates the list, and adds them to the CC line.

Example: You have three conditional CC rules:

1. CC manager@company.com if Status equals “Escalated”
2. CC director@company.com if Priority equals “Critical”
3. CC logistics@company.com if Event Type contains “Travel”

When an item with Status = “Escalated” and Event Type = “Show + Travel” triggers an email, the system automatically CC’s manager@company.com and logistics@company.com. If the same item later changes to Priority = “Critical”, director@company.com is added to future emails.

This level of automation is completely absent from monday.com’s native email system.

One Email, One Thread, Full Visibility

Email Pain Point #13: When multiple stakeholders need to be on the same email thread, monday.com forces you to send separate messages. BoardBridge sends one email with everyone visible.

This isn’t just a convenience feature — it’s a fundamental difference in how email collaboration works. When you send one email with 6 people CC’d:

• Everyone sees who else was notified
• Reply-all includes everyone automatically
• The email thread stays unified across all inboxes
• Mobile notifications are reduced from 6 to 1
• Email search and archive work correctly
• Professional email etiquette is maintained

This is how teams expect email to work, and it’s how BoardBridge delivers it.

Real-World Example: Event Management Workflow

One of our clients manages 200+ events per year, each involving clients, band members, logistics coordinators, production crews, and finance teams. Before BoardBridge, their monday.com email automations were sending 800+ separate emails per event — one for each recipient in each automation.

The problem:

• Client confirmation emails went to the client only
• Internal team notifications were separate messages per person
• Vendor communications had no team visibility
• Reply threads were fragmented across dozens of individual emails
• Team members manually forwarded emails to create shared context

After implementing BoardBridge email automation with CC/BCC:

• Client emails automatically CC the project manager and account lead
• Team notifications send one email with the full team CC’d
• Vendor confirmations CC the logistics and finance teams
• Reply-all works, so discussions stay unified
• Manual forwarding dropped by 90%

The shift from 800 separate emails to 80 consolidated emails with proper CC lists transformed their team communication. The time saved on manual forwarding and context-sharing was measured in hours per event.

The Bottom Line: Email CC/BCC Should Just Work

Six and a half years of community requests. Twenty-two forum threads. Thousands of views. Zero resolution for classic automations.

The inability to CC recipients on monday.com automation emails isn’t a minor inconvenience — it’s a fundamental gap that forces teams to choose between automated workflows and proper email collaboration. Workarounds like semicolon-separated lists create separate email threads that fragment communication and eliminate the reply-all functionality teams rely on.

If your workflows depend on email visibility, accountability, and unified threads, monday.com’s native email automation system won’t meet your needs without third-party extensions.

BoardBridge by TaskRhino solves this with native CC/BCC on every email, named CC groups for team-based visibility, and conditional CC rules that auto-add recipients based on your monday.com item data. It’s email automation that works the way email is supposed to work. Beyond CC/BCC, BoardBridge also supports rich HTML emails from monday.com and custom sender name and reply-to control — features monday.com automations don’t offer.

Need to send client emails with your team CC’d? Book a free 30-minute consultation to see how BoardBridge handles email automation with full CC/BCC control: taskrhino.com/contact